mailing address	telephone & Fax	email information
Kelley Center for Government Information and Microforms MS #225	tel: 713-348-5483	govhelp@rice.edu
Fondren Library	fax: 713-348-5902
Rice University
P.O. Box 1892
Houston, TX 77251-1892

Hours

Location in Fondren: Basement

Service Desk and Collections: B43
Staff Office: Basement B38
Instruction Room: Basement B39

Maps and Driving Directions

Driving Directions
Campus Map
Where to park

Mission

The Kelley Center for Government Information and Microforms provides free and effective public access to government information, including patents and trademarks, to the Rice community and to the 7th Congressional District of the State of Texas.  The Center further assists the research and instructional needs of the Rice faculty and students by providing access to and assistance with the Library's large research collection of microform materials.  The GIS/Data Center assists the Rice community with geographic information systems resources.

Staff Contact Information

Staff Member	Title	Phone	Email
Ann Bazile	User Services Assistant	(713)348-2587	bazile@rice.edu
Ericka Goudeau-Diliberti	User Services Associate	(713)348-5483	ericka@rice.edu
Esther Crawford	Department Head	(713)348-6212	crawford@rice.edu
German Diaz	GIS/Data Center Support Specialist	(713)348-2595	gdiaz@rice.edu
tbn	GIS/Data Center Director	(713)348-5691	gisdata@rice.edu
Lindsey Simard	Government Information Librarian	(713)348-5483	las3@rice.edu
Linda Spiro	Government Information Librarian	(713)348-6211	lindas@rice.edu
Siu Min Yu	Government Publications Library Associate II	(713)348-4356	siuy@rice.edu

Our Service Standards

• We will:
• 
  
• Have a person on duty at our service point during all hours of operation.
  
• Make eye contact with and acknowledge each customer in a friendly manner upon entering the department or approaching the service point.
  
• Follow up with customers and make sure they are comfortable and satisfied after the first 5 minutes and when they leave.
  
• Answer all telephone reference questions within 5 minutes or, for more complex questions, take a number and call the person back with the information.
  
• Respond to all online questions and telephone calls within 24 hours.
  
• Verify availability of assistance/information in another service area before referring a customer to that area.
  
• Keep personal conversations, food, and telephone calls out of public areas.
  
• Survey and tidy the public space twice daily including once at the end of each day.